01 Cancellation Requests
Clients may request cancellation of a project or service by providing written notice via email.
- Cancellations must be submitted before the commencement of development or design work whenever possible.
- Any work completed prior to cancellation will be billed accordingly.
- Cancellation requests are reviewed within 3-5 business days.
02 Refund Eligibility
Customer satisfaction is important to us. Refund requests are evaluated on a case-by-case basis.
- Refund requests must be submitted within 7 days of project delivery.
- If a service has not been delivered as agreed, we will first attempt to resolve the issue through revisions or corrections.
- Approved refunds will be processed according to the circumstances of the project.
- Refunds are not guaranteed and are subject to review.
03 Services Not Eligible for Refund
The following situations may not qualify for refunds:
- Projects approved and accepted by the client.
- Requests made after significant use of the delivered service or product.
- Delays caused by the client's failure to provide required information or feedback.
- Third-party costs such as domain registrations, hosting services, software licenses, plugins, or external subscriptions.
04 Revisions Before Refund Consideration
Before any refund request is approved, Global IT Solutions will make reasonable efforts to address concerns through revisions, fixes, updates, or technical support.
We encourage clients to communicate any issues promptly so that an appropriate solution can be provided.
05 Project Cancellation
Clients may cancel a project at any time by providing written notice.
- If no work has been delivered, the project may be canceled without further obligation.
- If work has already been completed or delivered, cancellation will not affect payment obligations for the completed services.
- Any intellectual property or deliverables remain the property of Global IT Solutions until payment obligations are fulfilled.
05 Project Cancellation
Clients may cancel a project at any time by providing written notice.
- If no work has been delivered, the project may be canceled without further obligation.
- If work has already been completed or delivered, cancellation will not affect payment obligations for the completed services.
- Any intellectual property or deliverables remain the property of Global IT Solutions until payment obligations are fulfilled.
06 Refund Processing
If a refund is approved, it will be processed through the original payment method whenever possible.
- Refunds are generally processed within 7–14 business days.
- Processing times may vary depending on the payment provider or financial institution.
07 Dispute Resolution
If you have any concerns regarding our services, we encourage you to contact us directly so we can work together to find a satisfactory solution.
Our goal is to resolve all issues fairly, professionally, and in a timely manner.
08 Changes to This Policy
Global IT Solutions reserves the right to modify this Cancellation and Refund Policy at any time.
Updated versions will be published on this page with a revised effective date.
09 Contact Us
If you have questions regarding cancellations or refunds, please contact us:
- Email: legal@globalitsolutions.org
- Website: globalitsolutions.org